Unable to Sign In to ArcadeDB Portal

[HarinathMaddela]

Hello ArcadeDB Team,

First of all, thank you for the continued support and for providing quick updates and resolutions. It is greatly appreciated.

I was using ArcadeDB version 26.9.1 until yesterday, and today I upgraded to 26.10.1.

After the upgrade, I noticed that the AI option in the ArcadeDB UI appears to have been moved under the Support section, and a new Professional Support option also seems to have been added.

When I try to sign in to the ArcadeDB Portal, however, I am unable to log in. I also tried using the Forgot Password option, but I did not receive a password-reset link at my email address.

Could you please clarify the following?

Should I use the same email/account that I previously used to subscribe to the AI chat?
Or do I need to create or use a separate account to access the ArcadeDB Portal?
If the existing account should work, could you please advise how I can regain access?

Any guidance on how to proceed would be greatly appreciated.

Thank you again for your continued support.

Regards,
Harinath

[lvca]

Hi @HarinathMaddela,

I've just created a workspace for you in ArcadeDB Portal and invited you. Once you're in, you should be able to connect it to Studio with one click.

[HarinathMaddela]

Thank you so much @lvca , its working now