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Keeper Desktop on Mac version 0.24 shows "cannot connect to server" error #7010
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Closed as not planned
Closed as not planned
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bugconfidence:2Ordinal independent implementation/verification confidence 2/5; not a probabilityOrdinal independent implementation/verification confidence 2/5; not a probabilityhelp-chatIssues created using Ask KeeperIssues created using Ask Keeperqueue:duplicateConsolidated into linked canonical report; not claimed fixedConsolidated into linked canonical report; not claimed fixedseverity:S2Major: core flow blocked or degraded; provisional until reproducedMajor: core flow blocked or degraded; provisional until reproduced
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bugconfidence:2Ordinal independent implementation/verification confidence 2/5; not a probabilityOrdinal independent implementation/verification confidence 2/5; not a probabilityhelp-chatIssues created using Ask KeeperIssues created using Ask Keeperqueue:duplicateConsolidated into linked canonical report; not claimed fixedConsolidated into linked canonical report; not claimed fixedseverity:S2Major: core flow blocked or degraded; provisional until reproducedMajor: core flow blocked or degraded; provisional until reproduced
Bug Report
Steps to Reproduce
Expected Behavior
Keeper Desktop connects to the server successfully without errors
Actual Behavior
Keeper Desktop shows "cannot connect to server" error continuously despite stable internet and app restarts
App Context
Product triage
Duplicate of #7008. Closing the duplicate does not resolve the underlying bug.
Score uses availability × severity weight × confidence ÷ effort. A zero score does not mean low severity or that the issue is fixed.