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…able to people without helpdesk access. When creating a lead from a ticket, the new mail.messages point to the same ir.attachments as the old messages. Those are still associated to a ticket, so users that dont' have helpdesk permissions cannot see them. This fixes it by creating a new ir.attachment associated to the crm.lead. This doesn't duplicate the data on disk, both point to the same file.
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Hi @victoralmau, |
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When creating a lead from a ticket, the new mail.messages point to the same ir.attachments as the old
messages. Those are still associated to a ticket, so users that dont' have helpdesk permissions cannot
see them.
This fixes it by creating a new ir.attachment associated to the crm.lead. This doesn't duplicate
the data on disk, both point to the same file.