I'm an IT Support professional based in Toronto, Canada, with hands-on experience supporting users in an enterprise education environment and a technical background in Computer Science and Cybersecurity.

During my IT Technician internship, I supported users across multiple campus locations through Jira, phone, and chat, assisting with Windows troubleshooting, Microsoft 365 applications, user access and authentication issues, hardware and software problems, network connectivity, ticket documentation, and incident escalation.

I enjoy troubleshooting technical issues systematically—understanding the symptoms, identifying the cause, applying an appropriate solution, validating that normal service has been restored, and documenting or escalating the issue when required.

My current technical focus is Windows administration, Active Directory, Microsoft 365, identity and access management, networking, PowerShell, IT service management, and enterprise IT support.

A five-project hands-on portfolio focused on practical enterprise IT Support, Service Desk, identity, endpoint, Microsoft 365, networking, troubleshooting, and support operations.

Each project includes technical documentation, troubleshooting evidence, screenshots, validation procedures, and real-world support scenarios.

Built a multi-VM Windows enterprise environment to practice IT Support, Service Desk, identity administration, access control, and troubleshooting workflows.

VMware Workstation
        |
        +--- DC01 — Windows Server 2025
        |       AD DS | DNS | File Shares
        |
        +--- DC02 — Windows Server 2025
        |       AD DS | DNS | Global Catalog
        |
        +--- CLIENT01 — Windows 11
                Domain-Joined Workstation

• Deployed Active Directory Domain Services and DNS
• Built an enterprise-style Organizational Unit structure
• Created and administered domain users and security groups
• Implemented AGDLP-based resource authorization
• Joined a Windows 11 workstation to the domain
• Configured and validated Group Policy
• Configured departmental SMB and NTFS permissions
• Implemented Group Policy drive mapping
• Added a second domain controller and validated AD replication
• Implemented redundant Active Directory DNS
• Delegated Help Desk password-reset permissions using least privilege
• Troubleshot domain authentication and account lockouts
• Investigated Windows Security events including 4625, 4740, and 4724
• Simulated employee onboarding and offboarding
• Troubleshot Active Directory replication using repadmin and dcdiag
• Performed final end-to-end environment validation

Windows Server 2025 · Windows 11 · Active Directory · DNS · Group Policy · PowerShell · SMB · NTFS · RSAT · VMware Workstation

➡️ View the Active Directory IT Support Home Lab

Built a hands-on Microsoft 365 and Microsoft Entra ID enterprise environment focused on IT Support, cloud identity administration, access management, troubleshooting, and hybrid identity.

On-Premises Active Directory
        |
        +--- DC01 / DC02 — Windows Server 2025
        |       AD DS | DNS | Users | Groups
        |
        +--- SYNC01 — Microsoft Entra Connect
        |       Password Hash Synchronization
        |       Controlled User Synchronization
        |
        +--- CLIENT01 — Windows 11
        |       AD Domain-Joined
        |
        +--- CLOUDCLIENT01 — Windows 11
                Microsoft Entra Joined

Microsoft Cloud
        |
        +--- Microsoft Entra ID
        |       Users | Security Groups | Roles
        |       MFA | Conditional Access
        |       Sign-In Logs | Audit Logs
        |
        +--- Microsoft 365
                Exchange Online
                Microsoft Teams
                SharePoint Online
                OneDrive

• Created and administered Microsoft Entra ID users and security groups
• Managed Microsoft 365 licensing and service provisioning
• Administered Exchange Online, Teams, SharePoint, and OneDrive
• Configured RBAC and least-privilege administrative access
• Investigated Microsoft Entra sign-in and audit logs
• Evaluated MFA Conditional Access policies in report-only mode
• Used Microsoft Graph PowerShell for cloud administration
• Integrated on-premises Active Directory with Microsoft Entra ID using Entra Connect
• Configured Password Hash Synchronization
• Scoped hybrid synchronization to a controlled pilot group
• Troubleshot licensing, access, authentication, and synchronization issues
• Resolved a privileged-account hybrid identity matching issue
• Practiced Joiner, Mover, and Leaver workflows

Microsoft 365 · Microsoft Entra ID · Active Directory · Entra Connect · Exchange Online · Teams · SharePoint · OneDrive · Conditional Access · MFA · RBAC · Microsoft Graph PowerShell · Hybrid Identity

➡️ View the Microsoft 365, Entra ID & Hybrid Identity IT Support Lab

Built a Windows 11 endpoint administration and troubleshooting lab focused on common IT Support, desktop support, system administration, and PowerShell automation responsibilities.

• Administered local users, groups, permissions, and UAC
• Configured and validated NTFS permissions
• Investigated Windows processes, services, and startup behavior
• Troubleshot applications and Windows services
• Reviewed software, storage, and device information
• Worked with Windows Update, Microsoft Defender, and Windows Firewall
• Used Event Viewer and Reliability Monitor for troubleshooting
• Used PowerShell for endpoint administration and diagnostics
• Built a PowerShell endpoint health-check script
• Investigated and restored a stopped Print Spooler service
• Performed technical validation after remediation
• Documented a Help Desk-style endpoint troubleshooting scenario

Windows 11 · PowerShell · Windows Administration · NTFS · Windows Services · Event Viewer · Reliability Monitor · Microsoft Defender · Windows Firewall · Endpoint Troubleshooting

➡️ View the Windows Endpoint Administration & PowerShell Lab

Built a hands-on Windows enterprise networking lab focused on TCP/IP, DNS, connectivity troubleshooting, service validation, and packet analysis.

                   Gateway
                192.168.170.2
                      |
          +-----------+-----------+
          |                       |
      CLIENT01                   DC01
   192.168.170.20          192.168.170.10
                                  |
                                DC02
                          192.168.170.11

• Investigated IPv4 addressing, subnet masks, and network configuration
• Simulated and diagnosed an incorrect subnet configuration
• Investigated static addressing and DHCP concepts
• Troubleshot Active Directory DNS resolution
• Simulated a DNS client misconfiguration and restored service
• Inspected ARP and IP-to-MAC address resolution
• Analyzed local and remote routing behavior
• Investigated default gateway and WAN connectivity
• Tested TCP service connectivity using PowerShell
• Reviewed Windows Firewall profiles and network connections
• Used Windows networking tools for structured diagnostics
• Captured and analyzed ICMP, DNS, and SMB-related traffic with Wireshark
• Completed a Help Desk/NOC-style DNS incident scenario
• Validated DNS resolution and TCP/445 service connectivity after remediation

TCP/IP · IPv4 · DNS · DHCP · ARP · Routing · TCP/UDP · Windows Firewall · PowerShell · Wireshark · Network Troubleshooting

➡️ View the Enterprise Networking Troubleshooting Lab

Built an end-to-end Service Desk simulation covering common enterprise incidents, service requests, ticket prioritization, troubleshooting, validation, communication, and escalation workflows.

• Created structured incident and service-request tickets
• Categorized tickets by issue type and affected service
• Assessed user impact and urgency
• Assigned priorities using a simplified support model
• Applied SLA awareness when evaluating the ticket queue
• Investigated an Active Directory account lockout
• Fulfilled an approved Finance access request
• Troubleshot and restored the Windows Print Spooler service
• Investigated and restarted a Windows application process
• Reviewed Microsoft Entra ID sign-in activity
• Investigated and remediated an internal DNS connectivity issue
• Validated service connectivity after remediation
• Identified a simulated multi-user shared-service incident
• Documented troubleshooting already performed before escalation
• Created an escalation handoff for an Infrastructure/Application team
• Prioritized a multi-ticket Service Desk queue
• Practiced customer communication and closure workflow awareness
• Performed technical validation without claiming unsupported user-level confirmation

Ticket Intake
     ↓
Categorize
     ↓
Assess Impact & Urgency
     ↓
Prioritize / Consider SLA
     ↓
Investigate
     ↓
Remediate
     ↓
Technical Validation
     ↓
User Confirmation Where Applicable
     ↓
Document
     ↓
Close or Escalate

ITSM · Service Desk · Incident Management · Service Requests · SLA Awareness · Active Directory · Microsoft Entra ID · Windows 11 · PowerShell · DNS · TCP/IP · Troubleshooting · Technical Validation · Customer Communication · Escalation

➡️ View the IT Service Desk Incident Simulation Lab

Completed a ten-unit Ubuntu Linux lab covering systems administration, access control, process and service management, networking, storage, Bash automation, and controlled incident investigation.

• Established system identity, operating system, shell, and administrative permission context
• Managed files, directories, metadata, symbolic links, and hard links
• Filtered and summarized synthetic authentication events using Linux text-processing tools
• Created synthetic users and groups and validated file and directory permissions
• Demonstrated setgid inheritance, sticky-bit protection, and umask behavior
• Investigated processes, parent-child relationships, signals, and graceful shutdown
• Installed and verified packages using APT and dpkg
• Created, validated, managed, and removed a controlled systemd service
• Troubleshot interfaces, routing, DNS, listening sockets, and HTTP connectivity
• Created a disposable filesystem image and investigated storage allocation, inodes, mounts, and read-only behavior
• Built a Bash event-summary script with input validation and documented exit codes
• Completed a synthetic incident investigation involving process, network, file, and log evidence
• Preserved evidence, performed targeted containment, restored permissions, and verified recovery
• Documented the completed work through detailed guides, unit reports, and 92 reviewed screenshots

Ubuntu Linux · Bash · Linux Permissions · Processes & Signals · APT · dpkg · systemd · journalctl · TCP/IP · DNS · Filesystems · Log Analysis · SHA-256 · VMware Workstation

➡️ View the Linux Systems Administration and Operations Lab

• Google IT Support Professional Certificate
• Google Cybersecurity Professional Certificate
• Help Desk Technician — ServiceDesk Simulator

Postgraduate Program in Cybersecurity
Sault College of Applied Arts and Technology

Bachelor of Science — Mathematics / Statistics / Computer Science
Osmania University

My cybersecurity education complements my IT Support background with knowledge of identity and access management, secure administration, access control, networking, endpoint security, and security-conscious troubleshooting.

I'm continuing to strengthen my practical skills across:

• Windows administration and endpoint support
• Linux systems administration and troubleshooting
• Active Directory
• Microsoft 365 and Microsoft Entra ID
• Identity and access management
• PowerShell
• Enterprise networking
• IT service management
• Technical troubleshooting
• Incident handling and escalation

I'm currently pursuing opportunities including:

• IT Support Technician
• Service Desk Analyst
• IT Support Analyst
• IT Specialist
• Technical Support Specialist
• Help Desk Technician
• IAM Analyst / Identity Support

📍 Toronto, Ontario, Canada

💼 LinkedIn

Learn. Practice. Document. Improve.