Create new claim tool use default language not current one

[Lovenoreus]

A call that continued a previous conversation changed to French as soon as I confirmed that I wanted to create a new claim

It created 2 identifcal errands in the /report overview

It uses the container version for the latest commit 40d003b

container_call_3_version-17-1-0.mp4

container_call_4.txt

[Lovenoreus]

I called a second time from a number that I had not used before in the /report overview and it switched to French very fast

As if this call I made was affected by previous calls I had placed from different numbers

[clemlesne]

If I understand well:

1. You called and selected English, with French was the default in the configuration
2. You then asked to create a new claim, and the language reverted to French, which was the default.

It seems there is a bug in the language selection when creating a new claim. The default language seems to be selected, not the current.

Issue should be located here:

call-center-ai/app/helpers/llm_tools.py

Lines 91 to 103 in 40d003b

	CallStateModel(
	initiate=self.call.initiate.model_copy(),
	voice_id=self.call.voice_id,
	messages=[
	# Reinsert the call action
	MessageModel(
	action=MessageActionEnum.CALL,
	content="",
	persona=MessagePersonaEnum.HUMAN,
	),
	# TODO: Should it be a reminder for the last conversation subject? It would allow to keep the context of the conversation. Keeping the last message in the history is felt as weird for users (see: https://github.com/microsoft/call-center-ai/issues/397).
	],
	)

[Lovenoreus]

Yes that is a correct assumption, I selected 2 for English,the default language settings was French

I would assume that if the language option is saved as a variable that spans the full duration of the phone call this would be sufficient, so it does not associate a language with a specific claim, and when the first claimis over it switches back in the same call